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By Kathy McGuire, April 28, 2008 6:58 pm

DIVERSITY TRAINING: UNDERSTANDING PERSONALITY DIFFERENCES

Within this strand on Interpersonal Focusing, I am going to place the emphasis upon Personality Style Instruments, coupled with Empathic, Focused Listening, as a method for Diversity Training within organizations.

Listening/Focusing Turns To Increase Empathy

Besides educational material and workshop experiences typical of Diversity Training workshops, Round-Robin Listening/Focusing partnership turns in small groups can provide a safe place for co-workers to come to understand each other’s experience.

As Intuitive Focuser, one person “senses into” and articulates their experience in terms of ageism, sexism, racism, or their MBTI or Enneagram style, in a personal way. As empathic Focused Listener, the person next to them uses Focused Listening to “say back,” simply reflecting their understanding of the other’s words, learning to set aside judgment and prejudice and concentrate only on hearing how it is for the other person, their inner world.

Turns can proceed around the circle, each person having 10-20 minutes as Focuser and then as Listener for the next Focuser. Empathic understanding, a deeper form of change than any educational information, is the natural outcome of such exchanges.

Visit my blog Learning Listening/Focusing Partnership and look at the top for link to a free download of Chapter Three from my self-help manual, Focusing in Community (Focusing en Comunidad), which gives explicit instructions for exchanging Listening/Focusing turns. Order the complete Self-Help Package for only $39, including the manual, CDs with Complete Focusing Instructions, and DVD demonstrations of Focused Listening.

Understanding Personality Differences Can Bridge The Gap

We tend to think of Diversity Training as coming to understand “the other side” in terms of gender, ethnic, and age differances. However, exposing co-workers to understandings of differing personality and leadership styles can loosen their prejudices and broaden their appreciation of all kinds of different people.

For instance, while 60-70% of males score as Thinkers on the Myers-Briggs (MBTI), that leaves 30-40% of females who are also Thinkers, having this in common with the opposite gender. Same for the 30-40% of males who score as Feelers on the MBTI — sharing their experience as Feelers can bridge the gender gap.

The goal-oriented, organized Judging type can come to understand the creativity, spontaneity, and playfulness of the Perceiving type whom they have only judged as “irresponsible.” The Extrovert can come to understand the Introvert’s need for quiet escape during lunchtime and after work. Click here for Week One: Myers-Briggs and Keirsey Temperament Sorter for links to informal tests of these dimensions.

The Enneagram: Looking At Your Shadow Side

While the MBTI stresses the positive, our “differing gifts,” The Enneagram also helps us to take a brave look at our shadow side, our personal demon, and the motivations driving us. There are nine basic personality types, refined by degree of interaction with the other types. One author names them as 1.The Reformer, 2.The Helper, 3.The Motivator, 4.The Artist, 5.The Thinker, 6.The Loyalist, 7.The Generalist, 8.The Leader, and 9.The Peacemaker. However, complexities involve leaning toward one”wing” or the other and passing into a different type when ideal vs. under stress, etc.

My favorite new website for great insight into the Enneagram is by Dr. Mary Bast, long-time coach and Enneagram expert. Here is her introductory description from www.breakoutofthebox.com  :

“What is the Enneagram?
The Enneagram is a practical psychological system that describes nine different views of the world. Each of us has a central way to make sense of reality, a set of personality patterns that help us cope but also narrow our perceptions. If you’re not sure which of the nine worldviews is yours, click Personality Test on the right, but take the results of any test as tentative. I can help you confirm your Enneagram style and your blind spots as well as your gifts.”

Her website includes descriptions of the nine personality styles, charts showing the basic needs driving each style, the different variations within each style, and the interaction between them. A free PDF download gives a quick summary along many dimensions derived from a variety of Enneagram theorists.

Bast includes Claudio Naranjo’s naming of the nine styles and their “Driving Force and Development Need,” their “shadow side” in need of transformation.They are:

1. The Idealist: Anger
2. The Mentor: Pride
3. The Star: Vanity
4. The Innovator: Envy
5. The Synthesizer: Hoarding
6. The Partner: Fear of Fear
7. The Futurist: Gluttony
8. The Advocate: Lust/Excess
9. The Diplomat: Indolence

Notice, for instance, that the 9.Diplomat, who may pride themselves on being the ultimate Peacemaker and harmonizer, has a “shadow-side” of Indolence, laziness, lack of engagement in living, loss of self-development in giving over to the opinions of others, not having an “opinion.”

The 8. Advocate, seeing herself as fighting for the rights of all underdogs, has a “shadow side” of Lust/Excess.

Which are you? What is your shadow-side? How about your boss, co-workers, family members?

You can find out at www.breakoutofthebox.com  . Bast includes many case examples from her life-time of coaching experience, showing some light-hearted ways to deal with one’s shadow side. For instance, an 8. Leader, who scares and overwhelms her staff with her overly assertive and confrontive style, is asked to hand out squirt guns to her staff at meetings so they can let her know when she becomes over-bearing.

Descriptive essays, and, best of all for me, poems by many authors help capture the “gist,” the “intuitive feel” of each personality style. Spend an hour or so on her site, and you will find yourself, your family, your coworkers exactly captured.
There are a variety of theorists with somewhat differing “takes” on The Enneagram. Riso’s book, Discover Your Personality Type: The New Enneagram Questionnaire (Houghton Mifflin, 1995) provides a simple description and test for exploring your Enneagram profile. However, Helen Palmer’s work with the Enneagram can lead to somewhat different results. Again, try several tests and see what you learn:
www.enneagramspectrum.com  (free quiz, good articles like “Enneagram Styles As Personality Paradigms”)
www.enneagraminstitute.com  (Riso and Hudson; free and paid tests; lots of info)
www.enneagramworldwide.com  (Palmer; $10 test; lots of info)
www.similarminds.com  (lots of free Enneagram-based informal tests; test combining Enneagram and MBTI)
www.pulsarnet.com/cw  (Great Enneagram Handbook download, showing how each style would “cross a river”; lots on Conscious Relationship as well)
www.breakoutofthebox.com  (Mary Bast’s summaries, case examples and poetry capturing the “intuitive feel” of each style)
Exercise for the week: visit the websites and take several versions of these tests, with friends and family and coworkers if possible, discussing varying personality styles discovered.

Intuitive Focusing Turn On Your Enneagram Style

If you would like, do a Focusing Turn on your “shadow side” and other learnings once you have guessed at your style:

1. Clear a Space: Relax and come into your body by following your breathing.
2. Get A Felt Sense: Ask yourself,” How is this personality style reflected in my life? How does this “Driving Force” manifest in my work and relationships?” Set aside any thinking and wait quietly, for at least a minute, for the “intuitive feel” of “that whole thing” to form in the center of your body, around your heart/chest area.
3. Find A Handle: Slowing look for some words or an image or gesture that exactly capture the “feel of it all.”
4. Resonate and Check: Go back and forth between any symbols that come and the “felt sense,” the “feel of it all,” until the symbols and “felt sense” fit exactly, with a sense of “Ah, yes” and some tension release.
5. Ask An Open-Ended Question: Ask a question like “And why is that so important to me?” or “And where does that come from in me?” or “And how do I feel about that whole thing?” and, again, set aside what you already know and wait quietly, at least for a minute, for the “felt sense,” the murky, unclear Creative Edge to form in your body.
Again Resonate and Check until you find symbols (words, images, gestures) that exactly “fit” the bodily-feel.
6. Receive: Take some time to receive and integrate anything new that has come, appreciating your body for sharing its wisdom, letting new insights settle in.

Then, you can choose whether to stop or begin another round of Focusing: Asking An Open-Ended Question, Letting a Felt Sense Form, Finding a Handle, Checking and Resonating until “Ahah!”, symbols and bodily-feel come together.

See blogs under Category: Conflict Resolution in the sidebar to find a complete mini-course on Interpersonal Focusing and Conflict Resolution, including Rosenberg’s Non-Violent Communication, Blanchard’s “One Minute Apology,” Patricia Evan’s books on Verbally Abuse and Controlling Relationships, McMahon’s Beyond The Myth Of Dominance, and much more.

Download complete Instant “Ahah!” Mini-Manual, in English and Spanish, from CEF Website

Find links to free articles, personality tests, multi-media Self-Help training, Classes and workshops

Dr. Kathy McGuire, Director

Creative Edge Focusing (TM)

www.cefocusing.com

The site of new insights and creative solutions is at the edge of what is already known. This edge, The Creative Edge, holds implicit within it all past and future knowing about the problem, more than could ever be put into words in a linear way 

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By Kathy McGuire, April 25, 2008 2:48 pm

Below, you’ll find descriptions and links for the MBTI and the Keirsey Temperament Sorter. The MBTI is meant to be given by certified professionals expert in its administration and interpretation (although there are self-scoring versions available). The Keirsey is a user-friendly, less professional version based upon the same Jungian theory.

Myers-Briggs Type Indicator (MBTI) : Differing Gifts

The Myers-Briggs Type Indicator (MBTI), widely used in business and education, is one way to understand the “differing gifts” of each individual. Based upon psychiatrist Carl Jung’s theory, The MBTI measures two orientations (Introversion vs. Extroversion; Judging vs. Perceiving), and four psychological functions (Sensing vs. iNtuition ; Thinking vs. Feeling).

Scoring creates 16 distinct personality types, each described with four letters (INFJ; ESTP; ENTJ, etc.). However, there are further complexities. For instance, in each type, two of the four functions are introverted; two are extroverted . You need a chart to figure that out (click here to find a chart, along with Dr. McGuire’s summaries, in her article, “Jung, MBTI, and Experiential Theory. For more on masculine and feminine, Thinking and Feeling, according to Jung, Gilligan, and Gendlin, see McGuire’sThe Body As A Source Of Knowledge ).

The MBTI has been administered to millions in education and business settings, and individuals are surprised to recognize themselves in the personality descriptions. Much research has also shown that MBTI personality types accurately predict career choices (Myers, Gifts Differing, Consulting Psychologists Press, 1980, link to Amazon.com). Even more importantly, the MBTI is widely used in business for personnel decisions and to develop teams that are balanced in terms of contributions from different personality types.

Personality Differences Are Vast, Inexplicable

At a workshop, the trainers had all the Introverts sit at a table together for lunch, and all of the Extroverts at a different table.  The Introverts ran out of things to say and excused themselves quickly, needing time to gather energy by taking a walk alone or taking a nap or meditating or reading quietly before the next session.

The Extroverts filled up every silence, competing for turns to talk rather than listening to each other. They could have talked forever, gathering energy from the interaction regardless of whether they understood each other.

The Association for Personality Types (www.aptinternational.org ) makes it clear that the MBTI should be administered by a trained professional who can appropriately explain and interpret test scores. However, for an informal idea of your Jungian personality type, we can suggest the following websites. Take several different versions of the tests for greater clarity:

• www.humanmetrics.com/cgi-win/JTypes2.asp (free test)
• www.similarminds.com (free tests)
• www.personalitytype.com (free quiz)
• www.16types.com (inexpensive, self-scoring  test for organizations)
• www.learningchoices.com/career-personality.htm (career lists by type)
• www.myersbriggs.org (official site with descriptions of functions)
• http://tap3x.net/ENSEMBLE/main.html (extremely interesting articles on Jung’s Four Functions and applications of the theory in organizations)

The Keirsey Temperament Sorter: Four Basic Temperaments

Keirsey and Bates (Please Understand Me, Prometheus Nemesis, 1984) trace how, since earliest written reports, humans have continuously defined each other into four types, basically “fire, water, air, and earth” in many different versions.

Please Understand Me  (link to Amazon.com) includes a self-administered test derived from the Myers Briggs (MBTI) which produces the same 16 personality types marked by four letters (INFJ, ENFJ, ESTJ, etc.) as the MBTI. The book also includes excellent descriptions of learning, leadership, and relationship styles of the various types. This book is an excellent bargain, since it includes a test equivalent to the Myers Briggs plus user-friendly theory for about $15.

The description of the SP learning style, and its clash with the traditional SJ orientation of the majority of school administrators and teachers, provides a positive way of understanding children diagnosed as “ADHD” and their clash with traditional education.

In Please Understand Me II  (link to Amazon.com) (Prometheus Nemesis, 1998) Keirsey further develops  his own typology of the four basic “temperaments,” which he calls, after Plato’s categories, Artisans (The Fox), Guardians (The Beaver), Idealists (The Dolphin), and Rationals (The Owl). He discusses forms of intelligence, social roles, self-image, values, and interests of each temperament. His book includes the original MBTI-like test and a new one for his four temperaments. It also has chapters on Mating, Parenting, and Leading according to the different temperaments.

Keirsey, in describing the SP learner as his Artisan, provides a further positive description of the hands-on, active learning style of those called “ADHD” and “ADD” in our educational systems. His descriptions validate the many positive attributes of this “learning and personality style” which can be capitalized upon rather than denigrated. See Dr. McGuire’s article, “Don’t Fight ‘Em, Join ‘Em: A Community-Wide Intervention for ADHD, School Failure, and Juvenile Delinquency for more.

Best bargain: buy Please Understand Me and get the test as well as useful information about the sixteen types. You can use the test over and over again with friends and family.

You can take a brief Four Temperaments test online for free, to discover if you are an Artisan, Guardian, Idealist, or Rational,  but, in order to also get your one of the sixteen Jungian-based types and a full report, you will be asked to pay a small charge. Keirsey’s website contains lots of interesting information, for instance, his ratings of personality types of US Presidents and other famous people:

http://keirsey.com  (short, free quiz; small charge for longer report)

Exercise for the week:  visit the websites and take several versions of these tests, with friends and family and coworkers if possible, discussing varying personality styles discovered.

See blog Interpersonal Focusing and Rosenberg’s Non-Violent Communication and use the links at the top to download Dr. McGuire’s Chapter Five: Interpersonal Focusing, in English and Spanish, with complete instructions for using the Interpersonal Focusing method (from her self-help manual Focusing in Community (Focusing en Comunidad).

See blogs under Category: Conflict Resolution in the sidebar to find a complete mini-course on Interpersonal Focusing and Conflict Resolution, including Rosenberg’s Non-Violent Communication, Blanchard’s “One Minute Apology,” Patricia Evan’s books on Verbally Abuse and Controlling Relationships, McMahon’s Beyond The Myth Of Dominance, and much more.

Download complete Instant “Ahah!” Mini-Manual, in English and Spanish, from CEF Website

Find links to free articles, personality tests, multi-media Self-Help training, Classes and workshops

Dr. Kathy McGuire, Director

Creative Edge Focusing (TM)

www.cefocusing.com

The site of new insights and creative solutions is at the edge of what is already known. This edge, The Creative Edge, holds implicit within it all past and future knowing about the problem, more than could ever be put into words in a linear way 

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By Kathy McGuire, March 14, 2008 2:54 pm

Replacing The Myth of Dominance With The  Personal Power of Focusing
 
In his book, Beyond The Myth Of Dominance: An Alternative To A Violent Society, Father Ed McMahon, co-founder of the Biospiritual Focusing approach, makes the same point as Marshall Rosenberg’s Non-Violent Communication: our greatest power in trying to persuade another is, not coercion, but personal power: sharing from our own inner experiencing.
 
McMahon makes the additional point that “personal power” comes from becoming congruent with our own inner Selves. We have to know our own Selves thoroughly in order to communicate honestly with the other and to take responsibility for moral action.
 
Trying To Dominate Ourselves, Our Familiars, Our Global Neighbors
 
McMahon questions the idea of dominance when applied at all levels:
 
Intrapsychically, we try to dominate our own inner selves, telling ourselves what we should feel, instead of turning a Caring Feeling Presence toward all the different aspects of ourselves, our conflicts, and using Focusing to let the “whole” story unfold from our body’s intuitive knowing of the whole situation, being honest with ourselves.
 
Interpersonally, we try to dominate other people by telling them what they should feel, instead of vulnerably sharing our own perspective through Intuitive Focusing and using Focused Listening to hear the perspective of another until a mutually-acceptable solution arises.
 
As whole cultures and communities, we try to force people to conform, tell them what they should feel, invite them to “give their personal power over” to us and our institutions, instead of encouraging and facilitating “inner congruence with one’s own truth,” the root of conscience and personal power.
 
Dominance Erodes The Basis Of Civilization
 
In describing the rise and fall of great previous civilizations, McMahon says:
 
“However, the dark side of such a basically closed system of authority residing not in the people but in the preservation of ritual and in the absolute powers of the leader was that corruption and the abuse of people soon wormed their way into the system. Disintegration of the culture was inevitably not far behind. In all these civilizations, there was really no empowerment given to the ordinary person, and thus no lasting source for continuing growth and health in the society. When the power source became corrupt, the civilization fell to pieces” (p. vi)
 
Dominance Includes Trying To “Fix” Others
 
And in describing even the attempts of “social activists” to “fix” the world by telling people what they “should” do, he quotes a feminist learning about using Focusing to turn a Caring Feeling Presence toward the inner experiencing of herself and others:
 
“I have been active in working for women’s rights for years, and I can see now what a difference it would make in our effectiveness if we were as committed to caring for and listening to our own anger and hurt as we are to this important cause. I think it would change the ‘feel’ people have when they encounter many of us, as well as our tactics in trying to bring justice and peace into the world.” (p. 92)
 
Approaching people with confrontation and antagonism and blaming makes people defensive. Dominance disempowers the other. Sharing from your own “personal power,” your own vulnerability and experience of being-you-in-the-world allows people to listen instead of arguing back. At the same time, it strengthens your own “congruence,” your own capacity to take a stand for your own point of view. And refusing to dominate strengthens the personal power of the other.
 
The Interpersonal Focusing Protocol 
 
You can read the entire Chapter Five: Interpersonal Focusing, in English and in Spanish, from my manual, Focusing in Community (Focusing en Comunidad). Click here for a free download through my blog. It gives explicit instructions and examples. Also, you can read the Interpersonal Focusing Case Studies at www.cefocusing.com .

However, here is the simple Interpersonal Focusing Protocol as summarized in that chapter:
TABLE  5.1
 
HOW  TO  USE INTERPERSONAL FOCUSING
 
ALLOW TWO HOURS
 
FIRST STAGE:  CLARIFICATION OF THE ISSUE
                             (several five or ten minute turns)
 
(a)    Owning instead of blaming:
       “I feel —” instead of “You are —”
 
(b)    Behavioral specificity instead of
       generalizations:
       “When you  —” instead of “You are —”
       “When you do — , I feel —”
 
SECOND STAGE:  GOING DEEPER
   (one or more twenty minute turns for
     each person)
 
(a)     Use Focusing on your own hurt feeling:
       “What’s in this for me?”
 
(b)    Honestly try to discover your own
        part in the interaction:
       “Why does this bother me so much?”
 
(c)  The other person uses Focused Listening to respond
 
AN OPTION:  USING A THIRD PERSON AS A LISTENING FACILITATOR
The Third Person uses Focused Listening to respond to each person in turn
 
                                   (a)  Allows for the expression of angry
                                          feelings in a protected way
 
(c)     Protects against issues of distortion
       And mutual distrust

Find links to free articles, personality tests, multi-media Self-Help training, Classes and workshops

Dr. Kathy McGuire, Director

Creative Edge Focusing (TM)

www.cefocusing.com

The site of new insights and creative solutions is at the edge of what is already known. This edge, The Creative Edge, holds implicit within it all past and future knowing about the problem, more than could ever be put into words in a linear way 
 

Comments (2)

By Kathy McGuire, March 5, 2008 1:57 pm

 Verbally-Abusive Patterns of Speech: Dominance The Goal
 
In her remarkable book, The Verbally Abusive Relationship, Patricia Evans walks us “blow-by-blow” through transcripts illustrating how an individual can use verbal abuse to establish dominance over another person.
 
She states that the verbally abusive person sees every interaction as a contest for dominance. There is no equality. One person will be one-up, the other person one-down. Verbalizations are used with this purpose, constantly establishing dominance: “I am better than you. I am more powerful than you. I am saner than you. I am more worthy than you.”
 
Often the abuser is not shouting but presenting a “totally rational” view: “Why are you being so emotional?” “Everyone knows that you are too dramatic.” “Such-and-such expert does it my way,” “You made the same mistakes with your previous husband,” etc., etc.
 
Read the transcripts in the book to see how the other, who may be approaching the conversation with a more egalitarian, vulnerable point of view, cannot understand what is going on and comes to accept the blame, seeing him- or herself as crazy and bad.
 
Evans has a second book, Controlling People: How To Recognize, Understand, and Deal With People Who Try To Control You.
 
Taking a Focusing Turn: Immediately Acknowledging “Ownership”
 
On the contrary, in an interpersonal conflict, as soon as I initiate “taking a Focusing turn to ‘sense into’ ‘How is this whole thing FOR ME?'”, I move from dominance into vulnerability and the use of “personal power,” the congruence of my own inner truth, instead of coercion, convincing YOU what to think/feel. The language of Intuitive Focusing immediately points to the existence of a “felt sense” in me, an “intuitive feel” that I can explore:
 
“Being the kind of person I am, I find this kind of situation controlling. Let me ‘sense into’ how that is for me, where that feeling comes from.”
 
“I don’t know how you are seeing things, but, for me, this is scary and anxiety-provoking. Let me take some time to ‘sit with’ that whole thing in me, and then you can have a turn to say how it is for you.”
 
“Something is going on here, in this group, I don’t know what it is, but I’m finding myself all balled up, unable to think clearly. I’d like to sense into ‘that whole thing’ and see what my body has to say.”
 
Yelling At The Wall: Space for Irrationality Can Lead To Felt Sensing
 
Although I like the power of Marshall Rosenberg’s rubric for Non-Violent Communication in illustrating that we create our own “felt response” out of our interpretations of the behaviors of others, I find that trying to use such a rubric to frame my communications in the actual moment of confusing interaction is too intellectual for me. It takes me away from my “felt-sensing” of the situation, the place for Intuitive Focusing.
 
Sometimes, I actually need to be able to start out screaming in a blaming way: “You — You — You — !”. Once I have stepped into the “owning” position of my own Focusing Turn, I can yell these blaming statements at the wall. I am already owning that they are my own “reaction.” Perhaps a third person Listening Facilitator, using Focused Listening, can reflect them back to me so that I can begin to take the reaction back inside of myself, find the “intuitive feel” of “How this whole thing is for me, being the person I am”:
 
“So, Kathy, you are so furious that you feel that Sally is doing this on purpose.”
 
“So, Kathy, the way you are seeing it, Sally really is trying to steal your husband.”
 
“So, Kathy, I’m hearing that, because of the person you are, you are experiencing this situation as a manipulation. WOULD YOU LIKE TO TAKE A MOMENT TO SENSE INTO HOW THIS IS FOR YOU, WHAT COMES IN THE FOCUSING PLACE INSIDE?”. 
 
And, here, because a Focusing turn points to and assumes each person’s own inner experiencing as a ‘felt sense’ which underlies their way of being-in-a-situation, there is a natural movement into “owning” and the vulnerability of sharing that personal inner truth. Often, as soon as a Focuser turns from blaming the other to “This is how it is for me,” the Focuser’s anger turns into the vulnerability of tears and hurt. Seeing this vulnerability, the other person becomes much more likely to respond with empathy and a willingness to work toward a mutual solution.
 
The Interpersonal Focusing Protocol
 
So, I prefer the use of the Interpersonal Focusing protocol, Listening/Focusing Turns for each participant.
 
 Because this issue of Interpersonal Focusing is so important to me, I have made the entire Chapter Five: Interpersonal Focusing, in English and in Spanish, from my manual, Focusing in Community (Focusing en Comunidad) available as a free download through my blog (see link below). In the chapter, you will find :
 
A perspective for seeing an angry person as a hurting person
 
Martin Buber’s view that the only appropriate “confrontation” has the goal of moving from “I-It” to “I-Thou” relationship
 
Complete presentation of the actual protocol for Interpersonal Focusing
 
Many examples of “felt shifts” in relational difficulties through the exchange of Listening/Focusing Turns.
 
For your exercise today, please read the entire chapter as your best introduction to the actual practice of Interpersonal Focusing, which we will consider in Week Four of this cycle.

Download complete instructions on using Intuitive Focusing and Focused Listening Turns to resolve  interpersonal conflicts, turning conflict into creativity: Chapter Five: Interpersonal Focusing   Capitulo Cinco El Proceso Interpersonal  Order the complete Self-Help Package, multi-media help in learning Listening/Focusing Skills .

  (Read introductory philosophy “This flower is beautiful TO ME” and Rosenberg’s Non-Violent Communication )

Find links to free articles, personality tests, multi-media Self-Help training, Classes and workshops

Dr. Kathy McGuire, Director

Creative Edge Focusing (TM)

www.cefocusing.com

The site of new insights and creative solutions is at the edge of what is already known. This edge, The Creative Edge, holds implicit within it all past and future knowing about the problem, more than could ever be put into words in a linear way 

Comments (0)

By Kathy McGuire, March 2, 2008 5:02 pm

Download complete instructions on using Intuitive Focusing and Focused Listening Turns to resolve  interpersonal conflicts, turning conflict into creativity: Chapter Five: Interpersonal Focusing   Capitulo Cinco El Proceso Interpersonal  Order the complete Self-Help Package .

  (Read introductory philosophy “This flower is beautiful TO ME” )

USING NONVIOLENT COMMUNICATION (NVC) FOR CONFLICT RESOLUTION

My comments below are based upon my introduction to Rosenberg’s work 30 years ago. I stick with them because his early rubric made the difference between actual observed behavior, a person’s interpretation of that behavior, and, BECAUSE OF THIS PERSONAL INTERPRETATION, a person’s emotional reaction to a behavior, so very clear.

However, you can catch up on Rosenberg’s many advances, new books, refinements of theory, and find workshops and teachers, all at www.cnvc.org . In particular, there has been great amplification of the Needs/Wants part of the rubric, and many teachers have explicitly incorporated Gendlin’s Focusing into their teaching of NVC
 
Marshall Rosenberg’s Basic Rubric:
 
“When you did (observable behavior), I thought (my interpretation), and THEREFORE I felt (my internal feeling state). I want (a specific action as a step in resolving the situation).”
 
In Interpersonal Focusing: This Flower is Beautiful TO ME Week One, I contrasted domination through “objective” statement of the “facts” or “blaming” through locating causation in the Other with empowering communication through “owning” and sharing one’s own more vulnerable subjective experiencing of situations.
 
In Interpersonal Felt Sensing: Exercise, I invited you to look for the “intuitive feel,” the experience in your own body, of being in up to five different “unresolved” interpersonal situations.
 
Today, I ask you to take these same five experiences and try formulating them in the Nonviolent Communication (NVC) paradigm of Marshall Rosenberg.
 
Marshall Rosenberg has been teaching his model for Nonviolent Communication since at least the 1970’s, when many of us involved in the original Changes Listening/Focusing Community also studied with him. He has refined his model over the years and published numerous books for applying NVC to relationships, parenting, and conflict resolution in organizations and the global community. But I am going to lay out his paradigm in the simple terms which have stuck with me for over thirty years.
 
A. Observable Behavior
 
The observable behavior of the other which led you to have an interpersonal “reaction.” This must be as specific, concrete, non-interpreted, and observable as you can make it. E.g., anyone could see the same behavior, although “interpretation” of it might vary:
 
“When you clinched up your teeth and shook your fist…”
“When you arrived one hour after our appointed time…”
“When you sat down next to Jane…”
“When you handed in your report two days early…”
When you borrowed $100 dollars from me and had not repaid it by Jan.1…”

B. Your Interpretation
 
Your interpretation of the observable behavior: What you thought:
 
“…I thought you were angry at me…”
“…I thought you didn’t care about me, didn’t respect my time…”
“…I thought you liked her more than me…”
“…I thought you were trying to earn brownie points…”
“…I thought you were never going to pay it back…”

C. Your Feeling “Reaction” To Your Interpretation

The feeling or “felt sense” that came inside of your body because of  this interpretation:
“…and THEREFORE I felt afraid…”
“…and THEREFORE I felt angry…”
“…and THEREFORE I felt jealous and insecure…”
“…and THEREFORE I felt fearful and like fighting back…”
“…and THEREFORE I felt insecure and angry…”
(see List of feeling words on NVC website for help)

D. Your Want or Need in This Situation

A specific action step you “want” to resolve the situation:
“I would like you to tell me if I did something specific to anger you.”
“I would like you to tell me how you do feel about me and what caused you to be late.”
“I want you to clarify how you feel about Jane and how you feel about me.”
“I want you to tell me your own thinking about handing the report in early.”
“I want you to tell me when and if you are planning to pay the money back.”
(see List of Wants/Needs on NVC website for help — actually, this step is more complicated, a deeper acknowledgment of your Core Beliefs and related Needs/Wants)

“Thinking” Masquerading as “Feeling”

I ask you to take your own specific unresolved interpersonal situations from last week’s Interpersonal Felt Sensing Exercise and try to formulate a sentence for each using Rosenberg’s rubric —
 
“When you (observable behavior)…I thought (interpretation)…and THEREFORE I felt (internal feeling state)…I want (specific action).”
 
Please notice especially how often “thinking,” (“interpretation,” “blaming the other”) masquerades as “feeling” (an actual internal emotional experience, like sadness, anger, joy, elation, nervousness, fear, greed):
 
“I feel like you don’t care about me” = “I think you don’t care about me, and therefore I feel…”
 
“I feel like you are angry with me” = “I observe your clinched teeth, shaking fist, and I think you are angry with me, so I feel frightened…”
 
“I feel oppressed” = “I think I am being oppressed by you, and I feel small, paralyzed, angry…”
 
“I feel manipulated” = “I think you are manipulating me, and I feel anxious, powerless, angry…”
 
Next week I will tell why I prefer an Interpersonal Listening/Focusing exchange to pure use of Nonviolent Communication for problem resolution.
 
And, I am not an expert in NVC, especially the latest refinements (you might see Leona’s blogs on NVC for a more thorough version of the exercise above , including the relationship between Thinking Interpretations, Core Beliefs, and unmet Needs/Wants, and many other applications of NVC exercises to real life situations). But you will learn a lot if you just try the simple rubric —
 
“When you (specific behavior), I thought (interpretation)…and THEREFORE I felt…I want…”

What were the specific behaviors I observed which I then interpreted?
What might be some alternate interpretations for those behaviors?
What do I learn about myself from my interpretations?
Can I see how I might use “blaming” interpretations of the other’s behavior as a mask over “owning” and sharing my more vulnerable feelings and needs?
How do my Core Beliefs about myself and my Wants/Needs color my interpersonal “reactions” and “interpretations”?

See top of this blog for links to download complete manual Chapter on Interpersonal Focusing in English or Spanish. 

Find links to free articles, personality tests, multi-media Self-Help training, Classes and workshops

Dr. Kathy McGuire, Director

Creative Edge Focusing (TM)

www.cefocusing.com

The site of new insights and creative solutions is at the edge of what is already known. This edge, The Creative Edge, holds implicit within it all past and future knowing about the problem, more than could ever be put into words in a linear way

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By Kathy McGuire, February 17, 2008 5:55 pm

 PRACTICE MAKES PERFECT
 
This is the beginning of a new four week cycle. For four weeks, we practice an actual exercise in three different categories: An Instant “Ahah!” to integrate into your every day life at work and at home, a Felt Sensing exercise to practice this step of Focusing, and a Complete Focusing Session. Actually doing the exercise which  arrives in each e-newsletter insures that you can call upon these new skills when needed!
COMPLETE FOCUSING SESSION: SITTING WITH THE CREATIVE EDGE OF AN INTERPERSONAL SITUATION
 
Earlier this week you received Interpersonal Focusing : “This flower is beautiful To ME”, showing how owning our own reactions, instead of blaming them on the other, actually empowers us to begin to change interpersonal situations, and Interpersonal Felt Sensing Exercise, inviting you to find the bodily, “intuitive feel” of five unresolved interpersonal situations (that blog also contains links to downloads of Chapter Five: Interpersonal Focusing (Capitulo Cinco: El Proceso Interpersonal) from Dr. McGuire’s manual, Focusing In Community (Focusing en Comunidad).
 
In the Complete Focusing Session for each of the next four weeks, you will be invited to take one of these interpersonal situations and sense into, “sit with” it in a Focusing way, seeing what new information about yourself-in-this-situation can unfold. 
 
Throughout the month, we will also explore methods for communicating and using Listening/Focusing turns with the actual other person as a way of resolving interpersonal conflict. The “felt sense” in each person in an interpersonal situation contains a Creative Edge which, when shared,  can carry both problem solving and relationship forward.
 
But, in Complete Focusing, you are going more deeply into “owning” the personal dimension of the interaction for yourself, given the person that you are.
 
Focusing On A Specific Interpersonal Situation (20 minutes) Click the link to find the actual Complete Focusing exercise in our e-newsletter archive.

Find links to free articles, personality tests, multi-media Self-Help training, Classes and workshops

Dr. Kathy McGuire, Director

Creative Edge Focusing (TM)

www.cefocusing.com

The site of new insights and creative solutions is at the edge of what is already known. This edge, The Creative Edge, holds implicit within it all past and future knowing about the problem, more than could ever be put into words in a linear way 

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By Kathy McGuire, February 12, 2008 6:18 pm

Download complete instructions on using Intuitive Focusing and Focused Listening Turns to resolve  interpersonal conflicts, turning conflict into creativity: Chapter Five: Interpersonal Focusing   Capitulo Cinco El Proceso Interpersonal  Order the complete Self-Help Package .

  INTERPERSONAL FELT SENSING EXERCISE !!!!!  (Read introductory philosophy “This flower is beautiful TO ME” )

Exercise: The “Felt Sense” of Various Interpersonal Situations
 
In the Complete Focusing exercise for these four weeks, we will do an Intuitive Focusing process with a variety of Interpersonal Situations, hoping to experience a “felt shift,” a true “paradigm shift” in our experiencing of ourselves and the Other in such situations.
 
But, for today, I’m asking you just to make a map, or a list, of unresolved Interpersonal Situations you are carrying and to try to find a bodily “felt sense,” the “intuitive feel” and a “handle” word or image which can help you go back to each of these Interpersonal Situations during later Complete Focusing Sessions. I’m suggesting that you take some notes for later reference, on The Specific Situation/Person, the “whole body feel” of being in that situation/with that person, and some words/images/gestures which capture “the feel of it all.”
 
Initially, we will work internally, using Felt Sensing and Complete Focusing to clarify the interpersonal dimension of situations for ourselves. As we proceed, we will also study and practice procedures for resolving such situations with the other person, if necessary. However, you will not be asked or forced to speak about any of your material to another person if you choose not to!!!! A lot of “resolution” can be done internally. Sharing Interpersonal Focusing with another is for the purpose of increased bonding and support for change. It is not required.
 
Felt Sense of Interpersonal Situations Exercise (at least 20 minutes) Find and practice the exercise, with five unresolved interpersonal situations at this e-newsletter archive link.

Find links to free articles, personality tests, multi-media Self-Help training, Classes and workshops

Dr. Kathy McGuire, Director

Creative Edge Focusing (TM)

www.cefocusing.com

The site of new insights and creative solutions is at the edge of what is already known. This edge, The Creative Edge, holds implicit within it all past and future knowing about the problem, more than could ever be put into words in a linear way 

Comments (2)

By Kathy McGuire, February 11, 2008 5:15 pm

Honoring “Subjectivity”: “This flower is beautiful TO ME”
 
We tend to use pseudo- objectivity, pseudo-factualism, pseudo-logic to assert our view of the world over others, to “win” arguments:  “Mine is the only, the right, the correct way of seeing. The way I see it is ‘the facts.'” This way of communicating either crushes The Other or makes them defensive. It does not encourage person-to-person communication and problem resolution.
 
Rollo May, a founder of the existentialist tradition in psychology and philosophy (May, R., Angel, E., and Ellenberger, H.F., Eds., Existence, p.63) states:
 
“Suzuki has remarked that in Eastern languages, such as Japanese, adjectives always include the implication of ‘for-me-ness.’ That is to say, ‘this flower is beautiful’ means ‘for me this flower is beautiful.'”
 
Self-Reflection Instead of Reaction: “Owning” Instead of “Blaming”
 
“You are a f_____b_____!” (to me)
“It’s not fair!” (from my point of view)
“You are hurting me!” (Something in me says “You are hurting me!”)
“I want to tear your eyes out!” (Something in me wants to tear your eyes out!)
“I am deeply offended by what you have done” (Being the kind of person I am, I am deeply offended by what you have done)
 
Just these little steps of self-ownership begin to locate our reactions to other people inside of ourselves, to turn them into “felt senses,” “intuitive feels” that we can work with in a Focusing way: “What is all of this TO ME?”  “What is the feel of this interaction from the inside?”  “How is it that this grabs me?” We can begin to become self-reflective rather than purely reactive, completely “controlled” by the other person and our situations.
 
Similarly , as a Focused Listener in an Interpersonal Focusing process, we can help the Focuser, the Speaker to “disidentify” from their projections upon The Other and to turn their attention, in an Intuitive Focusing way, toward the “feel of this interaction FOR ME,” the “felt sense” of how this situation is FOR ME.
 
The Focuser, the Speaker says “He did it on purpose. He is trying to control me!” The Listening Facilitator can reflect, “Something in you is saying, ‘He did it on purpose. He is trying to control me!’ Can you sense how that feels inside?” Or “Just say ‘Hello’ to that part of yourself.” Or “So the way you see it, he is doing it on purpose — Can you stop and sense into how that is for you?”
 
 “Dis-identifying” From Our Reaction To The Other
 
Ann Weiser Cornell has eloquently defined the importance of “dis-identifying” ourselves from the many different “parts” or “aspects” of our felt-experiencing. In her model, as we stand in a neutral position of Presence, not identified with any of the warring inner “parties,” we are able to acknowledge, to say “Hello” to, to make space for each of these. And, as we do, we can become aware of the “intuitive feel,” the “bodily-felt sense,” The Creative Edge of deeper meaning called forth by each.
 
Similarly, we can use “dis-identification” in separating ourselves from our reactions to other people, finding the “felt sense” within ourselves of an interpersonal situation.
 
Self-Empowerment and Hope For Communication
 
This step from reactivity to self-reflection empowers us. Instead of being “hooked,” a puppet on the strings of our triggers, we regain the power to change our interpersonal situations: “What is this all about FOR ME?”
 
Does this mean other people can’t hurt you, can’t be doing something to hurt you or make you angry? No it does not. It is possible for people to hurt each other, for someone to act in such a way as to hurt or humiliate another person. However, even if this is somewhat the case, screaming with blame “You are_____! You did____!” is not going to reach the other person, allow you to communicate. Even if you are sure you are “in the right,” the best way to communicate with the other is from the position of “owning”: “Because of the kind of person I am, I saw you as trying to control me — I’d like to explore that feeling in me and share with you in that way.”
 
A favorite image: Two cats, their hackles up, caught on the brink of attack, each totally “hooked in” to reactivity toward the other. Instead of attacking, one lies down on its back, bares its throat to the other, a posture of peace-making. The other is then allowed to relax, and confrontation is avoided.
 
So, by beginning to look inside of ourselves for the wider “felt sensing,” the “intuitive feel” of our interactions with others, we become equipped with a tool that is not just self-empowering but has the capacity for peacemaking.
 
Throughout the month, we will explore a variety of methods for finding the “felt sense” in the midst of interpersonal situations and using it effectively, for self-empowering “felt shifts” as well as conflict-resolving communication.

Try out the first Interpersonal Focusing exercise: Felt Sense of Interpersonal Situations in our e-newsletter archive.

Find links to free articles, personality tests, multi-media Self-Help training, Classes and workshops

Dr. Kathy McGuire, Director

Creative Edge Focusing (TM)

www.cefocusing.com

The site of new insights and creative solutions is at the edge of what is already known. This edge, The Creative Edge, holds implicit within it all past and future knowing about the problem, more than could ever be put into words in a linear way 

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By Kathy McGuire, January 24, 2008 5:27 pm

“CARING FEELING PRESENCE” AT WORK
 
As our “Felt Sensing” exercise these four weeks we are practicing turning a Caring Feeling Presence toward whatever arises inside during our Focusing and toward the Focuser when we are the Empathic (or Focused) Listener. What about turning a Caring Feeling Presence toward our co-workers at work?
 
Hmmm…do you have a reaction to seeing these words in the same line? Are “work” and “caring” incompatible?
 
Once I told my Business Professor husband that I was going to market what I teach to business people and that I was going to call it “Compassionate Awareness.”  He shuddered: “Awareness, yes. Compassinate? No. Compassionate people do not make good competitors. Compassion is exposing weakness. Business people do not want this.” And, in trying to “market” Listening/Focusing to business, I have changed the name from Empathic (who in the workplace wants empathy!) Listening to Focused Listening.
 
However, now, because of changes in the business world demanding skills at team work and collaboration, my husband teaches the Myers-Briggs Type Indicator (recognizing differing “gifts,” differing personality and leadership styles) and Listening and other conflict resolution skills to students working in groups in almost every class, on almost every project. He even has a procedure whereby team members can get “a divorce” from a non-participating member!
 
When the newly elected President of Chile was asked, “What are you going to do for Chile?” by a Newsweek reporter, she replied, “I’m going to create love.”
 
In a recent edition of Consumer Reports on Health (Vol.20, No.2, Feb., 2008), the heading reads: Find Friends At Work:
 
“A study published in the American Journal of Public Health analyzed survey data of some 24,000 men and women and found a strong link between social support at work and overall emotional health. People who said they had few close friends at work were two to three times more likely to report depression than those with strong social ties. Other research has shown that good relations on the job can spill over to a happy home life too. So, if your cubicle enighbor invites you to lunch, say yes.”
 
You can find more quotes and statistics about the negative impact of interpersonal conflict in the workplace in the sidebar at Creative Edge Focusing.
 
Aggressiveness, competitiveness, one-up-manship, gossiping, back-stabbing: these are all negative emotions brought up in a workplace based upon competition.

Cooperation, mutual help, warmth, care, friendship, backpatting: these are positive emotions brought about when collaboration, not competition, is the norm.
 
Sound too “touchy-feely” for the workplace? Remember what it feels like to turn a Caring Feeling Presence, instead of a judgmental, critical attitude, toward your own vulnerable inner places. Now, imagine being greeted with this same Focusing Attitude, this same treasuring of difference, vulnerability, neediness at work. Not such a bad goal to strive for! And Collaborative Edge Decision Making Methods take a step in this direction. The direct goal: the most creative, innovative decisions imaginable, with the motivation to carry them out. The by -product: feelings of warmth, collegiality, empathy, and mutual support among co-workers. Read all about how collaboration instead of competition builds positive feelings in the workplace and find the “How To’s” for Collaborative Decision Making Meetings in our e-newsletter archive.

Download Dr. McGuire’s article, “Collaborative Edge Decision Making with bonus group handouts in the Appendix.

Learn more about Intuitive Focusing and Focused Listening  at Creative Edge Focusing’s website, filled with free downloads on creativity, spirituality, collaborative thinking, parenting, innovation in business, and many other aspects of application of Focusing and Listening skills at home, at work, in your community, and globally.

Download our Instant “Ahah!”s Mini-Manual (”Ajas” Instantaneos en espanol) for ten exercises bringing Listening and Focusing into your everyday life starting today.

Download our complete Intuitive Focusing Instructions to start practicing Relaxation, Getting a Felt Sense, and Intuitive Focusing today!

See actual demonstrations of Listening/Focusing in our Self-Help package, a manual in English or Spanish, four CDs of Focusing Instructions, and a DVD with four demonstrations of actual listening/focusing sessions — everything you need to start your own Listening/Focusing Partnership or Support Group or to incorporate these basic self-help skills into existing support groups.

In the side bar at Creative Edge Focusing, subscribe to our free e-newsletter for weekly reminders to practice Relaxation and Focusing exercises and join our free yahoo group, Creative Edge Practice, for ongoing demonstrations, practice, and support.

Find classes/workshops/phone coaching in our Listings section or Coaching/Classes/Consulting with Dr. McGuire in the Store.

Dr. Kathy McGuire, Director

Creative Edge Focusing (TM)

www.cefocusing.com

The site of new insights and creative solutions is at the edge of what is already known. This edge, The Creative Edge, holds implicit within it all past and future knowing about the problem, more than could ever be put into words in a linear way.